On receipt of your item, please try it on as soon as possible. We understand you may want to return something you have purchased and whilst we are happy to offer a refund, we request that you email us within 7 days to return your unwashed, unworn and unused items, with swing tag attached, in original condition, along with the invoice number.
If the request meets our return criteria you will be issued an RA number via email which must be clearly written on the outside of your package. We must receive the authorised merchandise for return no later than 30 days after the RA Number has been issued.
If you are returning or exchanging a faulty item we will pay for the postage costs. However, we are unable to offer free delivery for ‘change of mind’ returns or exchanges.
As Posh Active is not liable for the loss of an item being returned we recommend that you return it using registered mail. You must obtain proof of postage just in case your order is lost on its way back to us. Failure to do so may result in us not being able to process your return.
If you have requested a refund we will notify you via email once your refund has been processed.
If you would like to exchange an item, please inform us of the style, size and colour that you would prefer. The item from the original order will first be returned and a new order containing the exchanged item will be processed. Any discounts received will be carried over in an exchange. We will notify you via email once your exchange has been processed.
We reserve the right to deny any credits if the returned merchandise does not meet our Return Policy criteria. No exchange or refund will be given on FINAL SALE MERCHANDISE.
Posh Active Label
We deliver Australia-wide via the Australia Post Express Service for all Posh Active Label purchases. When you spend $100 or more on Posh Active, we will Express Post your order to you free! When your order is less than $100, we will Express Post your order for a flat rate of $10.00 or we will dispatch by ordinary post for free.
Orders received prior to 2.00pm (EST) on a business day will be processed that day. We will endeavour to have your order to you within 2-4 working days, however, as we are based in regional NSW delivery times may vary depending on your location. Please be mindful of problems that may arise, on occasions, within the Australia Post Express network, which are beyond our control.
Once your order is dispatched you will receive an email from us advising you, along with your Australia Post Tracking Number. If a problem arises please do not hesitate to contact us, via email: firstname.lastname@example.org so we may assist you.
For our New Zealand girls, we have a $15.00 flat rate delivery cost. New Zealand and other International customers don’t pay the Australian GST and your prices will be updated at our checkout page. Parcels usually take 3-7 days to reach New Zealand and may be subject to import taxes or duties.
For all other international customers, we charge a flat overseas freight fee of AUD$40.00 and it will be your responsibility to pay any import duty or sales tax within your own country. We will not charge you Australian goods and services tax.
Planet By Lauren G
All Planet By Lauren G orders will be delivered directly from the USA via DHL Express at a flat rate of AUS$25.00. Please allow 14 days from despatch for delivery.